Is it safe to order from Hot Grass?
Yes! This is always one of the top FAQs. HotGrass is one of Canada’s largest mail order online dispensaries for premium marijuana products. Our marijuana growers follow the strictest guidelines and we test all strains to ensure that we are selling only the best quality marijuana products.
Mail order cannabis dispensaries are very common and a easy way for people to discreetly buy medical marijuana.
Can I trust Hot Grass?
While there are a number of scammers on the internet who claim to sell legal weed, we can assure you we aren’t one of them. We have spent years building a solid reputation amongst medical patients and strongly support the use of medical marijuana.
We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.
How can I contact you?
We are available by email, 7 days a week, 9:30am – 5:00pm Pacific Time.
Email us at: [email protected]
Phone us at: 604-785-7826
How can I order?
You can place your medicinal marijuana order online through this website. Alternatively, you can send us an email at [email protected] and we will be happy to help you fulfill your order.
How do I place an order online with Hot Grass?
Here’s a step-by-step guide on placing your mail order online with Hot Grass:
- Locate the products you are interested in ordering by going to our e-store.
- Click on the desired product(s), choose your weight and quantity, then click “Add to Cart”.
- When you have all your products in your shopping cart, click the cart icon in the website header to view your cart.
- Review your order and click the “Proceed to Checkout” button.
- On the checkout page, you’ll need to enter your billing and shipping information, and create an account to check the status of your order.
- Click the “Place Order” button.
- We only accept payments through e-transfer right now, so on the next page you’ll see your order number, and information on how to transfer the payment to us. Make sure you follow the instructions carefully, and input the secret password exactly as it appears. You’ll also be emailed a copy of these instructions.
- Once we receive your e-transfer, your order status will change to Processing .
- When we ship your order, your order status will change to Complete. We ship all orders within 2 business days of receiving payment.
- You will be able to see your Xpresspost tracking number in the My Account section of the website.
Congrats, you have now placed your order!
Can I order large quantities?
Yes. If you desire a larger quantity that what we have listed, you may want to consider the bulk section.
How do I pay?
At this time we ONLY accept Interac email transfer payments. We do not accept PayPal unfortunately or credit cards at the moment.
Can I change or cancel my order once I have placed it?
If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email [email protected] with the order number you would like canceled.
If you would like your order canceled and it has not shipped out yet, please email [email protected]. If we have already collected your payment, then all order edits/cancels are made on a best-efforts basis. You might be liable for a 20% restocking fee on returns/exchanges.
Is there a minimum amount I can order?
There’s a minimum order of $50 that’s required in order to complete your order. Orders between $50 and $450 are charged a shipping rate set by Canada Post based on the weight of your order and your location.
How do I create an account?
If you are over the age of 19 and live in Canada, you can create an account on HotGrass.ca for free! Either create an account when placing your first order, or click here to sign up. You’ll use your account to place orders, track your shipments and view previous orders.
Who is eligible to purchase on your site?
Only qualified clients over the age of 19 who live in Canada are able to purchase medical marijuana through Canada’s largest mail order online dispensary. There are absolutely no exceptions to this rule.
Where do you ship to? Can you ship medical marijuana outside of Canada?
We deliver Canada-wide only. We never ship outside of Canada and there are no exceptions to this.
When will my order ship?
To provide a consistent exceptional experience we ship all orders whose payments have been processed before 9 am PST same day. All orders after 9 am PST are shipped out the following business day. We do often process orders made after this cut off time but keeping this cut off in mind helps keep us both from any unnecessary frustrations. Please know that e-transfers have a time delay in sending and so if you wish to make an order in advance of the cut off please allow yourself some extra time to make sure the payment comes through before the cut off.
We operate from Monday to Friday so please keep in mind that any orders made after 9 am Friday will be processed and shipped on Monday.
You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.
Can I track my order?
Once your order has shipped by Xpresspost, you will receive a tracking number to track your order.
My tracking number does not work. Help!
We will email you your tracking number before it’s been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. Please wait till the end of day and your tracking number should appear correctly. If it does not, please email [email protected] and we will look into it.
Is my order delivery guaranteed?
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
What are the shipping fees?
We ship through Canada Post XPresspost.
Shipping fees for orders under $450 are calculated by Canada Post based on the weight of your order.
How do you package my shipment?
We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.
Am I allowed to pick up my order?
No. You cannot directly pick up your order from us. We only accept payments via email money transfer for now.
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.
Canada post says “successfully delivered” but I have not received my order.
Here are 2 likely scenarios:
- The postal worker put it in the wrong mailbox, or
- What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (UP TO $500).
From Canada Post:
“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home. In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
My package is going to the wrong destination.
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
How is shipping different if I live in Nunavut or Northern Quebec?
Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.
What reasons would I need medical marijuana for?
Medical marijuana can help with a growing number of problems. Below is a list of potential uses:
- Multiple Sclerosis
- Spinal Cord Injury/Disease
- Severe Arthritis
- Eating Disorders
- Auto Accident(s)
- Alzheimer’s Disease
- Brain Injury
- Chronic Pain
- Chronic Nausea
- Crohn’s Disease
- Kidney Failure/Dialysis
- Irritable Bowl Syndrome
- Muscular Dystrophy
- Muscle Spasms
- Parkinson’s Disease
- Sleep Disorders
- Post Traumatic Stress Disorder
- Hepatitis C
- Gastrointestinal Disorders
- Back & Neck Problems
- Sexual Dysfunction